Help & support
SupportUpdated 2 September 2026Reach a person
Email hello@biogasops.in. One mailbox handles everything — a broken screen, a number that looks wrong, a user who cannot sign in, a question about your plan.
What to include
Your company and plant name, the screen you were on (paste the address bar), roughly when it happened and in which shift, what you expected to see and what you saw instead. A screenshot answers most of that at once. If a number looks wrong, tell us the number you expected and where it comes from — that is usually the whole diagnosis.
When you will hear back
A response-time commitment has not yet been published. Replies are best-effort during Indian business hours. If a plant is production-blocked, say so in the first line of the email.
Service status
There is no dedicated status page yet: planned maintenance and any unplanned outage are announced to the same support mailbox above.
Privacy, terms and your data
The privacy notice covers the public website and the demo form; the website terms cover its use. Customer deployments are governed by your own agreement — write to the support mailbox for the data-processing addendum, the subprocessor list, the retention schedule or the breach-notification procedure.
What changed recently
Every release is listed on the changelog. The build your browser is running is shown in your account menu, and clicking it opens the same page.